Whether you need professionally crafted customer response messages that can be used on an everyday basis or methods for properly handling customer inquiries, we can provide you with the strategies to manage the ways you approach customer engagement and response processes. Even small miscommunications between customers and employees can result in inaccurate perceptions of your company and brand.
When it comes to customer response, we sweat the small stuff. This means you can rest easy knowing that whether your client has complained about a small mishap or is waiting for an answer to a question, they’re taken care of.
At Muhlenhaupt + Company, our trained business coaches will provide you with positive interaction tools that you can successfully implement across your company. From training in customer response and call center etiquette, to practicing the best quality assurance and team building methods, we’ll establish techniques to improve the ways in which you train and educate your team.
Exchanges and interactions with employees are how your customers’ form their first, and most important, impressions of your company. These initial impressions are important, and determine whether or not you get the chance to make a second (or third!) one. However, if you’ve noticed that many of your first impressions are also your last, then it’s time to consider ways in which you can improve internal and external behaviors and processes.
When you consistently train and educate your team, you’re taking part in change management techniques that help you transition away from older, ineffectual operational habits. Proper training and education teaches your team members how to appropriately represent your company and brand, ensuring your customers are getting the best service possible.
The art of the call center is a delicate one. It’s not easy to find the perfect communicative middle ground in which your client care specialists are responding to callers in a genuine, yet professional manner. We can help you to bridge the gap in your call center practices and procedures so that you know that when someone calls, they’re taken care of as competently and kindly as possible.
Crafting on-hold messages and call center scripts is a skill all its own, and we know what your customers want to hear. From sourcing the perfect voice talent to the actual writing of the messages and scripts, you’ll find the facilitation you require at M+Co.
When it comes to branding, consistency is key; it assures that your customers can easily recognize you and associate your company with what you do best. A typo, a color that is slightly off or any messaging inconsistent with your brand can all confuse customers, diminishing the trust you’ve worked hard to build.
We’ll work with you to establish consistency across your brand. Providing your team with style guides, instituting daily QA checks and implementing leadership training techniques are just some of the ways we help assure consistency for your company and bring your quality assurance standards to new heights.
A connected team is a strong team. When a group of employees have the ability to work together in ways that emphasize their strengths, instead of their weaknesses, their clients also benefit. Team building activities and leadership development programs are the absolute key to this level of team cohesion.
Whether you’re looking for someone to organize a great corporate team building event or searching for someone who can provide a personalized individual leadership consultation, you’ll find them at Muhlenhaupt + Company. With years of experience in team event planning and leadership development, our seasoned business professionals have the knowledge and know-how to get your team working together efficiently.